Syncplicity known errors on desktop clients Save PDF Selected topic Selected topic and subtopics All content Directory of Syncplicity documentation Client certificate is required Client certificate error message (upload and download) A file cannot be downloaded or uploaded because a certificate is required. Applicable systems: Desktop clients Description The SSL/TLS client certificate on your desktop is missing or has expired. The Syncplicity client or third-party apps accessing Syncplicity services must present a certificate that validates it has the right to establish a network connection to the Syncplicity storage endpoint. If mutual TLS/SSL certificates are required by your company, the system must validate certificates between Syncplicity clients and storage endpoints. Possible remedies Contact your company's security administrator to get instructions on installing a valid Syncplicity certificate. More information Desktop client certificate user guide for Windows Related Links
Directory of Syncplicity documentation Client certificate is required Client certificate error message (upload and download) A file cannot be downloaded or uploaded because a certificate is required. Applicable systems: Desktop clients Description The SSL/TLS client certificate on your desktop is missing or has expired. The Syncplicity client or third-party apps accessing Syncplicity services must present a certificate that validates it has the right to establish a network connection to the Syncplicity storage endpoint. If mutual TLS/SSL certificates are required by your company, the system must validate certificates between Syncplicity clients and storage endpoints. Possible remedies Contact your company's security administrator to get instructions on installing a valid Syncplicity certificate. More information Desktop client certificate user guide for Windows