Syncplicity known errors on desktop clients Save PDF Selected topic Selected topic and subtopics All content Client certificate is required Client certificate error message (upload and download) A file cannot be downloaded or uploaded because a certificate is required. Applicable systems: Desktop clients Description The SSL/TLS client certificate on your desktop is missing or has expired. The Syncplicity client or third-party apps accessing Syncplicity services must present a certificate that validates it has the right to establish a network connection to the Syncplicity storage endpoint. If mutual TLS/SSL certificates are required by your company, the system must validate certificates between Syncplicity clients and storage endpoints. Possible remedies Contact your company's security administrator to get instructions on installing a valid Syncplicity certificate. More information Desktop client certificate user guide for Windows Related Links
Client certificate is required Client certificate error message (upload and download) A file cannot be downloaded or uploaded because a certificate is required. Applicable systems: Desktop clients Description The SSL/TLS client certificate on your desktop is missing or has expired. The Syncplicity client or third-party apps accessing Syncplicity services must present a certificate that validates it has the right to establish a network connection to the Syncplicity storage endpoint. If mutual TLS/SSL certificates are required by your company, the system must validate certificates between Syncplicity clients and storage endpoints. Possible remedies Contact your company's security administrator to get instructions on installing a valid Syncplicity certificate. More information Desktop client certificate user guide for Windows