Troubleshoot the server

This section describes some procedures that can help you to troubleshoot and resolve problems relating to Transfer CFT installation, runtime, or Copilot server administration. For example querying the server, and using the collected information to help remedy the issue.

A complete listing of Transfer CFT error messages and diagnostics, as well as message conventions and formats, are available in the Messages and error codes section of the User Guide Messages and error codes.

Administrative issues are classified in the following general categories:

  • Post installation and Central Governance registration
  • Configuration and production issues

Possible corrective actions include:

  • Collect system information - you can use either the Central Governance interface, or from Transfer CFT use cft_support
  • Check for updates and updating the system
  • Regenerate the internal datafile or rebuild the runtime

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