Supported platforms

The following tables list the supported web browsers for the My Syncplicity web site and supported environments for the Syncplicity desktop and mobile clients.

NOTE: You may also want to review the following content:

Web Browsers on Windows

Browser Browser Version 7 8.0 8.1 10
Internet Explorer 11 Yes Yes Yes
Microsoft Edge*

1


Yes
Chrome

Latest stable version + 2 previous versions

 Yes Yes Yes Yes
Firefox

Latest stable version + 2 previous versions

 Yes Yes Yes Yes

Supported languages: English, French, Italian, German, and Spanish

*Microsoft Edge is currently not supported for file drag-and-drop in the Online File Browser (OFB) or Custom branding the admin page.

 Web Browsers on Mac OS X

Browser Browser Version OS
Chrome Latest stable version + 2 previous versions 10.10+
Firefox Latest stable version + 2 previous versions 10.10+
Safari Latest stable version + 2 previous versions 10.10+

Supported languages: English, French, Italian, German and Spanish

Web Browser Support for Online File Browser Actions

Browsers

Online File Browser Action Chrome Firefox Safari IE 11 Edge
Upload single file with upload button Yes Yes Yes Yes Yes
Upload multiple files with upload button Yes Yes Yes Yes Yes
Drag-and-drop single file Yes Yes Yes Yes
Drag-and-drop multiple files Yes Yes Yes Yes
Drag-and-drop single folder Yes



Drag-and-drop multiple folders Yes



Windows Desktop Client

Operating System Version
Windows 10 Windows 10.x (32 bit and 64 bit)
Windows 8 Windows 8.x (32 bit and 64 bit)

Windows 7

 Windows 7 SP1 (32 bit and 64 bit)

Supported languages: English, French, Italian, German and Spanish

NOTES:

  • Always upgrade to the latest version.
  • Using a 32-bit Syncplicity client with a 64-bit version of Windows is not supported or recommended.


Mac Desktop Client

Operating System Version
Mojave 10.14
High Sierra 10.13
Sierra 10.12

Supported languages: English, French, Italian, German and Spanish

Syncplicity App Tab

Operating System Windows Version Office Version
Windows 10 Windows 10.x (32 bit and 64 bit) Office 2007 - 2016
(32 bit and 64 bit)
Windows 8 Windows 8.x (32 bit and 64 bit) Office 2007 - 2016
(32 bit and 64 bit)
Windows 7 Windows 7 SP1 (32 bit and 64 bit) Office 2007 - 2016
(32 bit and 64 bit)

Supported languages: English, French, Italian, German, and Spanish

NOTES:

  • Always upgrade to the latest version.
  • Using a 32-bit Syncplicity client with a 64-bit version of Windows is not supported or recommended.

Outlook Add-in for Windows

Operating System Windows Version Outlook Version
Windows 10 Windows 10.x (32 bit and 64 bit) Outlook 2013, 2016, and 2019
Windows 8 Windows 8.x (32 bit and 64 bit) Outlook 2010, 2013, 2016
Windows 7 Windows 7.x (32 bit and 64 bit) Outlook 2010, 2013, 2016

Supported languages: English, French, Italian, German, and Spanish

Outlook Add-in for Office 365

Device Outlook Products
PC

Outlook 2013, 2016, and 2019 for Windows

outlook.office.com in a browser

outlook.com in a browser
Mac

Outlook 2016 for Mac

outlook.office.com in a browser

outlook.com in a browser
iPad*

outlook.office.com in a browser

outlook.com in a browser

Outlook for iOS app is not yet supported by Microsoft for this type of Add-in

Android Tablet*

outlook.office.com in a browser

outlook.com in a browser

Outlook for Android app is not yet supported by Microsoft for this type of Add-in

Windows Tablet*

Outlook 2013 and 2016 for Windows

outlook.office.com in a browser

outlook.com in a browser

Supported languages: English, French, Italian, German and Spanish

*Currently, Microsoft does not support phones for this type of add-in.

Mobile Clients

Syncplicity App Operating System
iPad app Apple iOS 11 and 12
iPhone app Apple iOS 11 and 12
Android app Android 5 through 9.x
Android app for MobileIron (v4.4.2) Android 4.4 through 8

Supported languages: English, French, Italian, German and Spanish

Mobile Device Management (MDM)

Vendor Platform Notes
AirWatch

Android and iOS

VMWare AirWatch MDM is supported using the native iOS Managed App Configuration, often referred to as ACE.

For Android, Syncplicity supports AirWatch 8 and 9 using Google Android Enterprise.*

For iOS, Syncplicity supports AirWatch 9 and the AirWatch hosted cloud deployment.
Intune

Android and iOS

You can integrate Microsoft Intune 5 with Syncplicity for mobile device management. This helps organizations give users access to corporate applications, data and resources from the device of their choice.*
MobileIron iOS

MobileIron MDM is supported through the MobileIron AppConnect SDK integrated into the Syncplicity app. The current Syncplicity app from the App Store can be used. Syncplicity supports the MobileIron hosted cloud deployment. Older versions of MobileIron used with an on-premise deployment cannot be tested or guaranteed.
MobileIron Android

MobileIron MDM is supported through:

  • MobileIron AppConnect Wrapper. MobileIron requires a separate MobileIron Wrapped APK from Syncplicity, which may not be the latest Android version of the Syncplicity app. Syncplicity supports the MobileIron hosted cloud deployment. Older versions of MobileIron used with an on-premise deployment can't be tested or guaranteed.
  • Google Android Enterprise*. App wrapping or SDK integration is not necessary.

*Android Enterprise requires devices running on Android 5.0 or later.

Secure Shared Files

Use Case Platform Client
Send Secure Shared Files* Windows

Syncplicity desktop client (version 4.x or higher)

Mac

Syncplicity desktop client (version 4.x or higher)

Web Online File Browser
View and Edit Secure Shared Files* Windows Windows 10, 8.1, 8.0, 7.1 SP1
Add-in for Microsoft Office 365 Desktop, Office 2016, Office 2013 SP1, Office 2010 SP1 (64-bit and 32-bit)
Plug-in for Adobe Acrobat and Adobe Reader DC 2015, 11, 10.1.2, 9.5

iPad

Syncplicity iOS app on iPad (iOS version 3.3.0 or higher)

*Secure Shared Files only supports Microsoft Office and PDF file formats.

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