Supported platforms

The following tables list the supported web browsers for the My Syncplicity web site and supported environments for the Syncplicity desktop and mobile clients.

You also may want to review Latest client and server versions.

Web browsers supported for My Syncplicity

The My Syncplicity website is where you access your Syncplicity files and folders with the online file browser (OFB). See My Syncplicity documentation.

Browser Browser version Windows 10 Windows 8.1 Windows 7 OSX  10.13 or later
Chrome Latest stable version + 2 previous versions Yes Yes Yes Yes
Firefox Latest stable version + 2 previous versions Yes Yes Yes Yes
Internet Explorer 11
Yes Yes
Microsoft Edge*

Latest

Yes


Safari Latest stable version + 2 previous versions


Yes

Supported languages : English, French, Italian, German, and Spanish

*Microsoft Edge is not supported for file drag-and-drop in the online file browser (OFB) or custom branding the admin page.

Web browser support for My Syncplicity OFB actions

The My Syncplicity website is where you access your Syncplicity files and folders with the online file browser (OFB). See My Syncplicity documentation.

Online file browser action Chrome Firefox Safari IE 11 Edge
Upload single file with upload button Yes Yes Yes Yes Yes
Upload multiple files with upload button Yes Yes Yes Yes Yes
Drag-and-drop single file Yes Yes Yes Yes
Drag-and-drop multiple files Yes Yes Yes Yes
Drag-and-drop single folder Yes



Drag-and-drop multiple folders Yes



Windows desktop client

The desktop client is supported on the following Windows operating systems.

Windows operating system Version
Windows 10 Windows 10.x (32 bit and 64 bit)
Windows 8 Windows 8.x (32 bit and 64 bit)

Windows 7

Windows 7 SP1 (32 bit and 64 bit)

Supported languages : English, French, Italian, German and Spanish

Notes:

  • Always upgrade to the latest version.
  • SyncDrive feature is supported only on 64-bit operating systems.
  • Using a 32-bit Syncplicity client with a 64-bit version of Windows is not supported or recommended.

Mac desktop client

The latest version of the desktop client is supported on the following Mac operating systems.

macOS operating system Version
Catalina 10.15
Mojave 10.14
High Sierra 10.13

Supported languages: English, French, Italian, German and Spanish

Syncplicity App Tab

The Syncplicity App Tab is a collaboration feature that works with desktop versions of Microsoft Word, Excel and PowerPoint. See Using the Syncplicity App Tab.

Windows operating system Windows version Office version
Windows 10 Windows 10.x (32 bit and 64 bit) Office 2010 - 2019
(32 bit and 64 bit)
Windows 8 Windows 8.x (32 bit and 64 bit) Office 2010 - 2019
(32 bit and 64 bit)
Windows 7 Windows 7 SP1 (32 bit and 64 bit) Office 2010 - 2019
(32 bit and 64 bit)

Supported languages: English, French, Italian, German, and Spanish

Notes:

  • Always upgrade to the latest version.
  • Using a 32-bit Syncplicity client with a 64-bit version of Windows is not supported or recommended.

Outlook Add-in for Windows

Outlook Add-in for Windows supports Microsoft Outlook. See Outlook Add-in for Windows.

Windows operating system Windows version Outlook version
Windows 10 Windows 10.x (32 bit and 64 bit) Outlook 2013, 2016, and 2019
Windows 8 Windows 8.x (32 bit and 64 bit) Outlook 2013, 2016, and 2019
Windows 7 Windows 7.x (32 bit and 64 bit) Outlook  2013, 2016, and 2019

Supported languages: English, French, Italian, German, and Spanish

Outlook Add-in for Office 365

Outlook Add-in for Office 365 supports a wide range of operating systems, platforms and devices. See Outlook Add-in for Office 365.

Device Outlook products
PC

Outlook 2013, 2016, and 2019 for Windows

outlook.office.com in a browser

outlook.com in a browser

Mac

Outlook 2016 for Mac

outlook.office.com in a browser

outlook.com in a browser

iPad*

outlook.office.com in a browser

outlook.com in a browser

Outlook for iOS app is not yet supported by Microsoft for this type of Add-in

Android Tablet*

outlook.office.com in a browser

outlook.com in a browser

Outlook for Android app is not yet supported by Microsoft for this type of Add-in

Windows Tablet*

Outlook 2013 and 2016 for Windows

outlook.office.com in a browser

outlook.com in a browser

Supported languages: English, French, Italian, German and Spanish

*Microsoft does not support phones for this type of add-in.

Mobile clients

Syncplicity App Operating System
iPad app Apple iOS 13 and 14
iPhone app Apple iOS 13 and 14
Android app Android 6 through 11.x
Android app for MobileIron (v4.4.2) Android 4.4 through 8

Supported languages: English, French, Italian, German and Spanish

Next step: Get started

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