Supported platforms

The following tables list the supported web browsers for the My Syncplicity web site and supported environments for the Syncplicity desktop and mobile clients.

For information on the minimum supported and latest Syncplicity client versions, see Latest client and server versions.

Web browsers supported for My Syncplicity

The My Syncplicity website is where you access your Syncplicity files and folders with the online file browser (OFB). See My Syncplicity documentation.

Browser

Browser version

Windows 11

Windows 10

Windows 8.1

macOS  10.15 or later

Chrome Latest stable version + 2 previous versions Yes Yes Yes Yes
Firefox Latest stable version + 2 previous versions Yes Yes Yes Yes

Microsoft Legacy Edge*

Latest

Yes Yes

Microsoft Edge Chromium Latest Yes Yes

Safari Latest stable version + 2 previous versions


Yes
Support for Internet Explorer 11 and Legacy Edge will end after March 31st, 2022.

Supported languages : English, French, Italian, German, and Spanish

*Microsoft Legacy Edge is not supported for file drag-and-drop in the online file browser (OFB) or custom branding the admin page.

Web browser support for My Syncplicity OFB actions

The My Syncplicity website is where you access your Syncplicity files and folders with the online file browser (OFB). See My Syncplicity documentation.

Online file browser action

Chrome

Firefox

Safari

IE 11

Edge Chromium

Legacy Edge

Upload single file with upload button Yes Yes Yes Yes Yes Yes
Upload multiple files with upload button Yes Yes Yes Yes Yes Yes
Drag-and-drop single file Yes Yes Yes Yes Yes
Drag-and-drop multiple files Yes Yes Yes Yes Yes
Drag-and-drop single folder Yes


Yes
Drag-and-drop multiple folders Yes


Yes

Windows desktop client

The desktop client is supported on the following Windows operating systems.

Windows operating system

Version

Windows 11 Windows 11.x (64 bit)
Windows 10 Windows 10.x (32 bit and 64 bit)
Windows 8 Windows 8.x (32 bit and 64 bit)

Supported languages : English, French, Italian, German and Spanish

Notes:

  • Always upgrade to the latest version.
  • Windows 11 is supported by Syncplicity versions 6.4.x or higher.
  • SyncDrive feature is supported only on 64-bit operating systems.
  • Using a 32-bit Syncplicity client with a 64-bit version of Windows is not supported or recommended.

Mac desktop client

The latest version of the desktop client is supported on the following Mac operating systems.

macOS operating system

Version

Monterey 12.0
Big Sur 11.0
Catalina 10.15

For devices with Apple Silicon (M1 chip) the minimum supported MacOS version is 11.4.

Supported languages: English, French, Italian, German and Spanish.

Syncplicity App Tab

The Syncplicity App Tab is a collaboration feature that works with desktop versions of Microsoft Word, Excel and PowerPoint. See Using the Syncplicity App Tab.

Windows operating system

Windows version

Office version

Windows 11 Windows 11.x (64 bit) Office 2013 - 2019
(64 bit)
Windows 10 Windows 10.x (32 bit and 64 bit) Office 2013 - 2019
(32 bit and 64 bit)
Windows 8 Windows 8.x (32 bit and 64 bit) Office 2013 - 2019
(32 bit and 64 bit)

Supported languages: English, French, Italian, German, and Spanish

Notes:

  • Always upgrade to the latest version.
  • Using a 32-bit Syncplicity client with a 64-bit version of Windows is not supported or recommended.

Outlook Add-in for Windows

Outlook Add-in for Windows supports Microsoft Outlook. See Outlook Add-in for Windows.

Windows operating system

Windows version

Outlook version

Windows 11 Windows 11.x (64 bit) Outlook 2013, 2016, and 2019
Windows 10 Windows 10.x (32 bit and 64 bit) Outlook 2013, 2016, and 2019
Windows 8 Windows 8.x (32 bit and 64 bit) Outlook 2013, 2016, and 2019

Supported languages: English, French, Italian, German, and Spanish

Outlook Add-in for Office 365

Outlook Add-in for Office 365 supports a wide range of operating systems, platforms and devices. See Outlook Add-in for Office 365.

Device

Outlook products

PC

Outlook 2013, 2016, and 2019 for Windows

outlook.office.com in a browser

outlook.com in a browser

Mac

Outlook 2016 for Mac

outlook.office.com in a browser

outlook.com in a browser

iPad*

outlook.office.com in a browser

outlook.com in a browser

Outlook for iOS app is not yet supported by Microsoft for this type of Add-in

Android Tablet*

outlook.office.com in a browser

outlook.com in a browser

Outlook for Android app is not yet supported by Microsoft for this type of Add-in

Windows Tablet*

Outlook 2013 and 2016 for Windows

outlook.office.com in a browser

outlook.com in a browser

Supported languages: English, French, Italian, German and Spanish

*Microsoft does not support phones for this type of add-in.

Mobile clients

Syncplicity App

Operating System

iPad app Apple iOS 13 and 14
iPhone app Apple iOS 13 and 14
Android app Android 9 through 11.x

Supported languages: English, French, Italian, German and Spanish

Next step: Get started

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