View file transfer information

Use the File Tracking page to search for file tracking information and view information about the file transfers.

View and export log statistics about transferred files

Use the following procedure to view and export file transfer log statistics.

  1. Select Operations > File Tracking.
  2. The File Tracking page is displayed.
  3. Click Export Log to export the displayed file tracking data to a .csv file. You cannot export all the records from the database at one time.
  4. Choose whether to save or open the file.
  5. Click OK.

View MDN receipt information about a transfer

Use the following procedure to view MDN receipt information.

  1. Select Operations > File Tracking.
  2. The File Tracking page is displayed.
  3. Click the MDN receipt icon for a specific transfer. An MDN receipt icon is displayed only when a receipt for the transfer is available in the system and the transfer was successful. To enable MDN receipts, see Certificates to generate during initial setup.
  4. The MDN Receipt dialog box is displayed. You can either view the MDN receipt or click Verify to view the MDN signature and file integrity check results. Clicking Close returns you to the File Tracking page.

View detailed information about a file transfer

Use the following procedure to view detailed status information.

  1. Select Operations > File Tracking.
  2. The File Tracking page is displayed.
  3. Click the status icon or the file name for a specific transfer.
  4. The Status Detail dialog box is displayed.

The Status Detail dialog box shows the following information:

Name Description
Status Displays the transfer status: Processed, In Progress, Failed, Aborted, or Failed Subtransmission.
Time Displays the date and time the transfer was started and its duration in milliseconds.
User Displays information about the account that performed the transfer: account name, login name, class type and user type.
Application Displays the application instance name.
Transfer

Displays the transfer type, transfer site name, file name and size, transfer protocol, server name, transfer mode, remote host name, remote folder name, account folder name, real file location, success or failure details, and protocol messages. At the bottom, there are three ID links:

  • Transfer ID - a unique identifier of a transfer in SecureTransport. It is used to track what happened to a file during a single transfer (e.g upload, download, push, pull). When you click on the TransferID value, SecureTransport opens the Server Log page with the value pre-filled as a search criterion.
  • Session ID - a session identifier in SecureTransport. It is used to track the file(s) during one or multiple transfers that happened in the same session. When you click on the SessionID value, SecureTransport opens the Server Log page with the value pre-filled as a search criterion.
  • Core ID - a unique file identifier in SecureTransport. It is generated the first time the file arrives in SecureTransport, and is stable throughout the lifespan of the file, even if its name changes. Core ID is used to track the file across different transfers and sessions. When you click on the Core ID value, SecureTransport refreshes the File Tracking page with the Core ID value pre-filled as a search criterion.
Post
Transmission
Status
Displays the operation type, whether the operation whether the operation succeeded or failed, the result of the operation, and comments that can provide additional information, such as if a transformation was performed. Multiple operations might be displayed.
  • For server-initiated transfers, the Status Detail box also shows the protocol messages.
  • For HTTP transfers, the headers are provided since there are no commands sent.
  • For AS2 transfers, messages are also generated from the HTTP headers.
  • For PeSIT transfers, the Status Detail box also shows the transfer profile.

View transfer history of a file

Use the following procedure to view the transfer history of a file.

  1. Select Operations > File Tracking.
  2. The File Tracking page is displayed.
  3. Click the name of a file.
  4. The File History Details dialog box is displayed. It lists out the file transfer status details starting from the last client-initiated upload or server-initiated download and ending with the first renaming or deletion of the file with the same name. If the client-initiated upload or server-initiated download is missing because the file tracking log was rotated, the dialog box shows the first event for that file name.
  5. File History Details contains detailed information about tracked events. Those include uploads and downloads, server-initiated transfer protocol messages, PGP encryption, routing a file from one account to another, post-transmission actions, and file deletion or renaming from a client-initiated command.
  6. Note When transfers are performed by users behind a proxy or a load balancer, an additional parameter is listed: X-Forwarded-For. This is a dedicated HTTP header which is commonly used to identify the originating IP address of the user account and is especially useful when the user is behind a proxy or a load balancer. In such case, the Remote Host displays the IP address of the proxy/load balancer, and the X-Forwarded-For parameter displays the user's original IP address. Note that when the user is not behind a proxy/load balancer, the original IP address is displayed with the Remote Host parameter, and X-Forwarded-For is hidden from view.
  7. Click Close to return to the File Tracking page.
Note When a logged in account does not have permission to delete files and tries to delete them, the File History Details dialog box is not available.

View detailed information about an AR execution

Use the following procedure to view detailed status information about an advanced route execution:

  1. Select Operations > File Tracking.
  2. The File Tracking page is displayed.
  3. Click the status icon or the file name for a specific advanced route execution.
  4. The Status Detail window is displayed. It shows detailed information about the file transfer and the Route Status, including the operation type, whether the route succeeded or failed, the route package name, start and end times, duration, and the execution ID.
  5. Click Close to return to the File Tracking page.

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