Support tool

The Axway SecureTransport support tool collects information about SecureTransport and its host operating system and saves it in a support information file that you can send to Axway Global Support to help them diagnose an issue.

You use the Support Tool Configuration page to specify the information that the support tool saves and where it saves the file. You run a command line utility to create the support information file. If needed, you can add other information to the file by editing a custom script.

The following topics describe how to configure, customize, and run the support tool:

• Configure the support tool - Provides the how-to instructions for configuring the support tool.
• Add custom information to the support information file - Describes how to add custom information to the support information file.
• Run the support tool - Provides the how-to instructions for running the support tool.