Communication problems

When the SecureTransport Server and the SecureTransport Edge are unable to communicate with each other, you can follow the procedures below. The main symptom of a communication problem is the inability to log into the server from the client. Each topic explains how to troubleshoot the system to determine if you are experiencing one of these common problems. Make sure that you check each item in the order listed.

  1. Clock Settings – Verify that the clock settings for the servers are correct.
  2. Trust Establishment – Check the log files for errors that can occur between SecureTransport Server and SecureTransport Edge
  3. Connectivity – Make sure that the correct IP addresses are listed.

The following topics provide lists of what to check for communication problems:

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