Get more help

Go to Axway Support at support.axway.com to get technical support, download software, documentation and knowledgbase articles. The website requires login credentials and is for customers with active support contracts.

The following support services are available:

  • Official documentation
  • Product downloads, service packs, and patches
  • Information about supported platforms
  • Knowledgebase articles
  • Access to your cases

When you contact Axway Support with a problem, be prepared to provide the following information for more efficient service:

  • Product version and build number
  • Database type and version
  • Operating system type and version
  • Service packs and patches applied
  • Description of the sequence of actions and events that led to the problem
  • Symptoms of the problem
  • Text of any error or warning messages
  • Description of any attempts you have made to fix the problem and the results

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