General troubleshooting steps

Should you encounter any problems with Advanced Routing, take the following steps:

  1. Check if the observed behavior is listed in the Advanced Routing best practices topic.
  2. Check if the observed issue is listed in the Known Issues topic of the SecureTransport Release Notes.
  3. Restart the failing sever(s) or client(s).
  4. Reproduce the issue with Debug Logging enabled if applicable. Refer to the Debug logging topic for instructions.
  5. Collect the debug log files, screen shots, or any other data related to the issue and contact Axway Support at

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