SecureTransport 5.3.0 Administrator Guide Save PDF Selected topic Selected topic and subtopics All content Cannot log in as a client If you attempt to login to SecureTransport and the login fails despite using a correct user name and password, try the following topics to troubleshoot the problem. Make sure that you check each item in the order listed. License Issues – Verify that the required licenses are installed and current. Connection to Server – Verify that the client system can communicate with the server and that no other client is experiencing a problem. Authentication – Check the LDAP or SiteMinder settings. LDAP – Verify that the LDAP configuration is set correctly. Unable to use file system commands such as ls – make sure that you have plenty of hard drive space available. Unable to log in to SecureTransport Edge, but can log in to SecureTransport Server – Make sure that the certificates for Edge and Server match. Client certificate authentication fails – Make sure that you do not have two Root CA certificates in the "Trusted Certificates" keystore with an identical DN specified. Logged in to client with reduced functionality – Make sure that you are using the required browser and that the required features are installed and enabled. Session terminates due to CSRF protection – Add the client to the white list. The following topics provide procedures for troubleshooting client log in problems: License issues - Provides how to procedures for troubleshooting license issues. Connectivity to server failed - Provides how to procedures for troubleshooting connectivity issues. SiteMinder issues - Provides how to procedures for troubleshooting SiteMinder issues. LDAP issues - Provides how to procedures for troubleshooting LDAP issues. File system commands not functional - Provides how to procedures for troubleshooting file system command functionality issues. Cannot log in to SecureTransport Edge - Provides how to procedures for troubleshooting SecureTransport Edge log in issues. Client certificate authentication fails - Provides how to procedures for troubleshooting client certificate authentication issues. Logged in to client with reduced functionality - Provides how to procedures for troubleshooting client reduced functionality issues. Session terminates due to CSRF protection - Provides how to procedures for troubleshooting session termination issues due to CSRF protection. Related Links
Cannot log in as a client If you attempt to login to SecureTransport and the login fails despite using a correct user name and password, try the following topics to troubleshoot the problem. Make sure that you check each item in the order listed. License Issues – Verify that the required licenses are installed and current. Connection to Server – Verify that the client system can communicate with the server and that no other client is experiencing a problem. Authentication – Check the LDAP or SiteMinder settings. LDAP – Verify that the LDAP configuration is set correctly. Unable to use file system commands such as ls – make sure that you have plenty of hard drive space available. Unable to log in to SecureTransport Edge, but can log in to SecureTransport Server – Make sure that the certificates for Edge and Server match. Client certificate authentication fails – Make sure that you do not have two Root CA certificates in the "Trusted Certificates" keystore with an identical DN specified. Logged in to client with reduced functionality – Make sure that you are using the required browser and that the required features are installed and enabled. Session terminates due to CSRF protection – Add the client to the white list. The following topics provide procedures for troubleshooting client log in problems: License issues - Provides how to procedures for troubleshooting license issues. Connectivity to server failed - Provides how to procedures for troubleshooting connectivity issues. SiteMinder issues - Provides how to procedures for troubleshooting SiteMinder issues. LDAP issues - Provides how to procedures for troubleshooting LDAP issues. File system commands not functional - Provides how to procedures for troubleshooting file system command functionality issues. Cannot log in to SecureTransport Edge - Provides how to procedures for troubleshooting SecureTransport Edge log in issues. Client certificate authentication fails - Provides how to procedures for troubleshooting client certificate authentication issues. Logged in to client with reduced functionality - Provides how to procedures for troubleshooting client reduced functionality issues. Session terminates due to CSRF protection - Provides how to procedures for troubleshooting session termination issues due to CSRF protection.