Communication issues can arise when IP addresses are not recognized properly. Use the following procedures to check your connectivity settings.

  • Make sure that the correct IP addresses are listed for the SecureTransport Server and SecureTransport Edge in the hosts file. For details, see Incorrect host name and IP address in the host file.
  • Make sure that the network zones on the SecureTransport Server and SecureTransport Edge are correct and consistent.
  • Make sure that the SecureTransport Server is listed as an allowed server on the SecureTransport Edge.
  • Make sure that the Streaming.TrustedAliases server configuration parameter is set correctly. For more information, see Secure the communication between the TM server and the protocol servers.
  • Make sure that the firewall is configured correctly. For more information on configuring the firewall, see Firewall settings.

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