Send from email partner

After the email client application and Interchange have been configured properly, use the following guidelines for sending email messages with attachments from the email client to Interchange.

  1. Each email message can have one or more attachments. Upon receiving the email, Interchange treats each attachment as a separate document. In the case of multiple attachments, Interchange identifies each document as being split from an original message.
  2. Use the Interchange partner’s email address as the “to” address.
  3. If the Interchange partner is the true receiver of the message, leave the subject line of the message blank. In other words, leave the subject line blank when the Interchange partner does not re-route the message to a third party.
  4. If the Interchange partner plans to re-route the message to a third party, add to the message subject line the routing ID of the ultimate receiver (the party to whom the Interchange partner forwards the message) and the routing ID of the sending party (the email client). The subject line format must be:
  5. truereceiverID;truesenderID
  6. If the routing IDs contain spaces or non-alphanumeric characters, enclose the IDs in quotes like so:
  7. "true receiver ID";"true sender ID"
  8. Although supported, non-alphanumeric characters in routing IDs is not a best practice.
  9. If the email sender does not know what routing ID to use, ask the Interchange partner who performs the re-routing.
  10. In a re-routing the scenario, the Interchange partner who performs the re-routing is called the hub. The hub partner must enable re-routing. To do so, click Trading partners on the navigation graphic at the top of the community summary page. Select Allow messages to be re-routed and click Save changes.

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