Software and license keys

Axway products are delivered electronically from Sphere, the Axway support website. A welcome letter notifies you that your products are ready for download. In the case where the product is delivered on an appliance, you must wait for the physical delivery of the hardware.

When you are ready, perform the following tasks:

  1. Check your authorization.
  2. Check the hardware and system requirements.
  3. Download product.
  4. Install products.

Check your authorization

Verify that you can access Sphere by going to and logging in. If you do not have an account, follow the instructions in your welcome letter.

Log in to download or access:

  • The product installation package
  • Your product license key
  • Product documentation
  • Product updates, including patches and service packs
  • Product announcements
  • The case center, to open a new case or to track opened cases

You can also access other resources, such as articles in the Knowledge Base, the Axway User Forum, and documentation for all Axway products.

Related Links