Troubleshoot email testing

If you are using email to send or receive messages and the transport does not perform correctly during testing, try to determine the cause of the difficulty by checking the following items:

  • Determine whether it is a sending or receiving problem.
  • If a sending problem, is Activator correctly connected to the SMTP server?
  • If a receiving problem, is Activator correctly connected to the POP server?
  • Check your email account by sending a message from another email account to the community email account for receiving messages.
  • Is your connection to the Internet functioning correctly?
  • Determine whether the problem is related to encryption or decryption. If encryption related, can you verify whether the mail server is S/MIME compliant?
  • Determine whether the problem is related to a trading partner’s profile settings.
  • Does your organization’s network infrastructure allow email attachments?

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