Unlock a blocked user

You can unlock a user who has been blocked from logging on to the user interface. A lockout occurs after a user repeatedly fails to log on with an incorrect username or password. You can immediately unlock a user without waiting for the lockout interval to elapse.

Use the utlity unlockUser in <install directory>\bin. Run the utility without parameters in a UNIX console or in a Windows command window.

The utility prompts you for the password of the admin user and the user ID of the user to unlock.

The length of time users can be locked out and the number of times users can try to log on before being locked out are set to apply to all users. For more information, see Global user settings.

Note In rare cases, the utility may not work. If this happens, try enclosing the password in quotes. For example: “password”.

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