This section describes how to uninstall an Axway product with the Axway Installer. This procedure only works if you used the installer to install the product.

Start uninstallation

Windows installations

The same user that did the initial installation (or at least the same type of user) must start the Installer.

Services modification

Some products support an installation in service mode with a user other than the default (local system account).

If the domain field is not shown in the products service configuration dialog, then it must be introduced in the user name field, using this format:

<domain>\<user name>

If it is a local user (a user that was created on the local machine) the <domain> field can be . or the <host name>.


Local user: user1


<host name>\user1

Network user: user2



Before you begin uninstalling, you must stop the servers you want to uninstall.

You can uninstall products in GUI or console mode. Depending on your operating system, use the following commands to run the Installer in uninstall mode.

If you installed products on Windows in service mode, the Installer removes the service.

GUI mode

UNIX/Linux: uninstall.sh -m gui

Windows: In the Start menu, select Axway Software > Axway [installation name] > Uninstall

Console mode

UNIX/Linux: uninstall.sh -m console


  • uninstall32.exe -m console
  • uninstall64.exe -m console

Remove updates

This topic describes uninstalling a patch or service pack. You can uninstall updates in GUI or console mode, depending on your operating system.

Remove updates in GUI mode

  1. Run the Installer in update mode
  2. In the Windows Start menu, select Axway Software > Axway [installation name] > Update
  3. On the Updates Management page, select the update you want to uninstall and click Remove.
  4. Click Next to continue.
  5. Review the updates you want to uninstall. To remove the update, click Update.
  6. After the updates have been uninstalled, click Next to view the summary. It displays the list of updates that were removed.

Remove updates in console mode

For UNIX/Linux environments:

  1. From the installation root directory, launch the Installer in update mode: update.sh -m gui
  2. In the Welcome section, press Enter to continue.
  3. In the License agreement section, accept the terms of the license agreement.
  4. In the Updates Management section, select option 2, Remove one or more patches and/or service packs.
  5. A tree of products is displayed that represents all the installed products , each of them with their latest updates.
  6. Select the update you want to uninstall.
  7. When you move to the next section Updates Management is displayed again, where you can perform another update action if you need to. If you do not have any more updates to do, move to the next section.
  8. Start the update execution.
  9. Review the summary and exit.

For Windows environments:

  1. From the installation root directory, launch the Installer in update mode: update32.exe -m gui or update64.exe -m gui if running on a 64-bit executable.
  2. Follow the preceding steps for uninstalling an update.

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