Axway Global Support

Axway Global Support offers technical support for Axway products, including:

  • Official documentation
  • Product downloads, service packs and patches
  • Information about supported platforms
  • Knowledgebase articles
  • Access to your cases

Axway also offers product customization and special services through the Axway Professional Services Organization. Contact Axway Global Support for more information.

When contacting Axway Global Support, please have the following information:

  • Product version and Appliance Platform version.
  • The text of the error or warning message.
  • A description of the problem and attempts made to fix the problem.

You can contact Axway Global Support using one of the following methods:

Online (login required)



Go to Click the Contact Axway Support link to display our list of regional support contact phone numbers, and then locate the phone number appropriate for your location.

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