AMPLIFY Appcelerator Platform Troubleshooting

Review the troubleshooting guides

For general installation issues, see Installation Troubleshooting.

For in-depth troubleshooting information about specific Appcelerator components, see the following articles:

Common issues

Dashboard sent an authorization token, but I did not receive one

If you are an enterprise AMPLIFY Appcelerator Services user, submit a ticket in the Support portal.

For all other users, send an e-mail to

Appcelerator updates in Studio hang or freeze, or cannot build for Android or iOS after updating from Studio

Close Studio and perform an update using the Appcelerator CLI.

[sudo] npm install -g appcelerator
appc setup

Start Studio after the update completes.


Turn off LiveView

LiveView may conflict with other applications or tooling components.  The following are known issues if LiveView is active:

  • If you are debugging, the debugger may not suspend execution when breakpoints are encountered if LiveView is turned on.
  • On iOS, the application may not be able to retrieve a device token, which is needed to subscribe to push notifications.

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