Visibility

Sentinel provides visibility services which enable you to track technical, functional, and business events and show them in an easy-to-understand way. It provides:

  • Visibility – Optimizes processes, for example, alert management, SLAs and reduces problem resolution time and costs. It also enables you to drill down to the technical details to determine, for example, where an expected file is blocked or delayed.
  • Intelligence – Aggregates business metrics with a correlation rules engine, and processes monitored data to define and initiate actions automatically.
  • Traceability – Monitors all of your operations, including current and historical activity. It captures system-level changes as audit events and stores them for regulatory compliance. It also enables you to locate specific transactions using ascending and descending audit trail capabilities.
  • Centralization – Provides a single, global view of your operations and business processes.

It is recommended to include Event Router and Universal Agent in your implementation architecture to extend the scope of visibility.

Event Router provides the following functions:

  • Event buffering
  • Throttling
  • Routing
  • Filtering

Universal Agent enables third-party applications to send events to Sentinel.

The following describes the flow of events to Sentinel in AI Suite.

  1. Each of the products involved in the data flow publishes events to Sentinel. AccountingIntegrator, InterPlay and Datastore, send processing information regarding the steps executed, their status, duration, and so on.
  2. In parallel, it is also possible to send business-oriented information such as the amount of the order, or the purchase order number. This information can be customized and modified by each user depending on the information they want to publish to Sentinel.
  3. The user creates requests to visualize the information stored in Sentinel. Typically these are requests to search for specific messages or documents, or to look for all transfers in error.
  4. The user creates dashboards to provide KPI information or SLA information such as the number of orders processed per day per customer.
  5. The user can create correlation rules to detect any notifications sent by the various products and reroute them to any third-party tool or execute user-defined actions.

 

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